I use Westpac terminals that connect by Optus sim card in my shop. So these results don't take into account yesterday's situation. However, it's important to note that these figures are based on results for the six months until September 30. "We will continue to work to delight customers who are looking for value, innovation and a great network experience." "Our customer-centric approach continues to drive positive engagement. Optus also added 167,000 new mobile customers in this time.Īccording to Singtel's press release, an increase of 108,000 new prepaid mobile customers was driven by a strong performance by Amaysim - that's a mobile phone provider that operates on the Optus network.Ī press release posted to Singtel's financial results page features this quote from Optus chief executive Kelly Bayer Rosmarin: It says the Australian telco's operating revenue was up by 1 per cent over the six-month period. Singtel - the company that owns Optus - released its half-yearly results to the Singapore stock exchange today. I've just seen a report about Optus slightly upping its earnings. Today, politicians have been taking turns to up expectations for what that should be, especially NSW Premier Chris Minns.Įxactly what it could be is really only speculation – it could be something small like free credit or data, bill relief or something much bigger.Īs the ABC has covered in detail, the compensation bill could be massive and there is pressure on Optus to get ahead of some of that and offer it early. When pressed about providing compensation, Ms Bayer Rosmarin said Optus would "definitely consider every avenue". "We're now thinking about ways in which we can thank our customers for their patience as we work through the outage today, and rewarding them for their loyalty to Optus." We know Optus is working through it because yesterday afternoon, the Optus CEO Kelly Bayer Rosmarin told the ABC: I’m not a punter but it would be a solid bet this is one of the key areas under furious debate. Oh, to be a little fly on the wall inside the crisis meetings being held inside Optus right now. Will Optus offer anything for consumers as a way of apologising? - George There will be a Senate inquiry, which will compel Optus leaders to appear.Įarlier today, Communications Minister Michelle Rowland said her department would launch an investigation.Īnd we found out the Australian Communications and Media Authority has launched an investigation into whether emergency calls on mobiles were hampered during the outage.īeyond that, the focus has been on calls for Optus to compensate businesses that lost earnings due to the outage.īut we've not heard any updates from Optus about that either. Today's biggest developments have been about at least three reviews of the situation. However, readers have commented that they're still experiencing issues.Īnd besides the outage being caused by a " technical network issue" we don't have much detail on why the network went down. "The Optus network has been restored and most services should now be back online." We've contacted the Optus communications team but there's been no further details from their end. The Optus Help social media account hasn't posted anything in 17 hours.Īnd the last update from the company's website set up to inform customers hasn't been updated since 6:32pm AEDT yesterday. We've not had any updates from Optus today.
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